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HomeWhat Is Dynamics CRM? A Guide to Dynamics 365 for Sales and Customer ServiceNick Botha

Author: Nick Botha

CRM, Dynamics 365

What Is Dynamics CRM? A Guide to Dynamics 365 for Sales and Customer Service

What is Dynamics CRM? Learn how Microsoft Dynamics CRM evolved into Dynamics 365 Sales and Customer Service and explore its key capabilities.

Nick BothaSeptember 27, 20265 min read
Dynamics 365

Microsoft Dynamics On-Premise: Key Dates for 2026–2031

Running Microsoft Dynamics on-premise? See the key support, renewal and licensing dates for Business Central, NAV, GP, SL and AX through 2031.

Nick BothaSeptember 24, 20266 min read
Microsoft CSP

Microsoft Reseller vs Buying Direct: Which Is Better for Your Business?

Compare working with a Microsoft reseller vs buying direct, including licensing, support, implementation, local expertise and ongoing management.

Nick BothaSeptember 14, 20264 min read
ERP

What Is Great Plains Software, and What Replaced It?

What is Great Plains software? Learn how it became Microsoft Dynamics GP, its support timeline and the options businesses have for moving forward.

Nick BothaSeptember 7, 20265 min read
Microsoft CSP

Microsoft Partner Centre: A Practical Guide for CSP Partners

Learn how Microsoft Partner Centre works for CSP partners, from onboarding and licensing to billing, customer management and distributor support.

Nick BothaSeptember 1, 20265 min read
Business Central

Why Does Month-End Still Take So Long? How Business Central Can Help Finance Close Faster

Discover how Dynamics 365 Business Central can streamline month-end close, reduce manual finance processes and improve financial visibility.

Nick BothaAugust 30, 20266 min read
Microsoft CSP

The Next CSP Growth Opportunity May Already Be in Your Customer Base

Discover how Microsoft CSP partners can improve customer retention, identify new cloud opportunities and grow existing Microsoft customer accounts.

Nick BothaAugust 24, 20266 min read
CRM

Your Customer Data Is Everywhere. Dynamics 365 Customer Engagement Brings It Together

Discover how Dynamics 365 Customer Engagement connects sales, service and customer data to improve visibility, automation and customer experiences.

Nick BothaAugust 16, 20266 min read
Microsoft CSP

From Reseller to Cloud Practice: How Microsoft CSP Partners Can Scale Without Adding Complexity

Learn how Microsoft CSP partners can build a scalable cloud practice, reduce operational complexity and create sustainable recurring cloud revenue.

Nick BothaAugust 1, 20265 min read
Microsoft Security

Why Cyber Resilience Is Essential for Modern Businesses

Discover why cyber resilience is essential for modern businesses and how Microsoft security solutions help reduce cyber risk, strengthen business continuity and improve recovery.

Nick BothaJuly 26, 20262 min read
Business Central

Real-Time Business Reporting: The Competitive Advantage of Business Central

Discover how Microsoft Dynamics 365 Business Central delivers real-time business reporting, dashboards and insights to help organisations make faster, smarter business decisions.

Nick BothaJuly 18, 20262 min read
Copilot

How Microsoft Copilot Is Transforming Workplace Productivity

Discover how Microsoft Copilot helps organisations improve productivity, automate repetitive tasks, strengthen collaboration and work smarter with AI across Microsoft 365.

Nick BothaJuly 8, 20262 min read
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Dynamics Africa
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