Social and mobile have transformed customers’ service expectations. Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone.
With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service.
Empower agents. Wow customers.
Unified Service Desk:
- Provide agents with a single, unified experience to easily deliver fast, amazing customer service.
- Agents can access every source of information they need, across diverse environments, to provide a more personalized, effective standard of service.
Manage cases faster:
Enterprise case management:
- Stay on top of your cases from your desktop or mobile.
- Enable your agents to deliver world-class case management while providing differentiated levels of support, with entitlements and service level agreements.
Find the right answers at the right time
Knowledge base for customer self-service:
- Connect the right person with the right knowledge at the right time to answer service needs, whether it’s customer self-service or your employees.
- Advanced knowledge base makes solving problems easy.