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PAF: Microsoft – Omnichannel in a Day Training
Wednesday 29th September 2021 10:00 – 17:00 | (GMT+03:00) Istanbul

 

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

 

Join us to us for Dynamics 365 Omnichannel In A Day. Understand Dynamics 365 Omnichannel capabilities and the benefits to customer implementations.

 

The workshop will be delivered virtually.

 

The training is intended for functional consultants, developers, and customer service consultants.

 

Agenda:

Time Session
10:00 – 11:00 Omnichannel Overview and What’s New Demo
11:00 – 11:30 Omnichannel Trail Setup
11:30 – 12:00 Omnichannel Live Chat Setup
12:00 – 12:30 Lunch
12:30 – 13:30 Omnichannel Whatsapp Setup
13:30 – 14:30 Omnichannel Facebook Setup
14:30 – 14:45 Coffee Break
14:45 – 16:30 Omnichannel Telephony Channel Setup
16:30 – 17:00 Q&A

 

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