Elevate Every Interaction: AI Innovation in D365 Customer Service
Reimagine customer service as a growth engine, not a cost centre, with AI-powered tools in Dynamics 365 that turn every interaction into a lasting relationship.
25 November 2025
Time: 11h00 - 12h00 (SAST)
Host: 4Sight Dynamics Africa
Transform Customer Experiences with AI and Dynamics 365 Customer Service
In today’s customer-first world, every interaction counts. Join our exclusive webinar to explore how Microsoft Dynamics 365 Customer Service, powered by AI, automation, and intelligent routing, helps organizations deliver seamless, proactive, and personalized service experiences.
From empowering agents with real-time insights to integrating Contact Centre capabilities for a single, connected service hub — discover how you can elevate engagement, improve efficiency, and drive lasting customer loyalty.
What You'll Learn
Empower customer engagement with Dynamics 365 Customer Service.
Seamlessly integrate Contact Centre capabilities within D365 Customer Service for a unified service experience.
Drive service excellence through AI-powered insights, automation, and intelligent case routing.
Streamline case management, reduce response times, and boost agent productivity.
Transform customer interactions into lasting relationships through personalized, proactive support.
Leverage the combined power of D365 Customer Service and Contact Centre to accelerate innovation and scalability.
Agenda Overview
- D365 CE Overview: Key Features & Benefits
- Deep Dive: D365 CE Customer Service and AI (Customer Service Agent)
- Industry Use Cases and Integration Scenarios
- Customer Success Stories and Real-World Impact
- Live Q&A Session
Speaker: Katlego Thupana
Business Applications Solutions Specialist, 4Sight Dynamics Africa
Katlego brings deep expertise in Microsoft Dynamics 365 Customer Engagement, helping organizations leverage AI and automation to reimagine customer service delivery across industries.
Who Should Attend
C-level Executives | IT Directors | Sales & Operations Managers | Customer Service Leads | Digital Transformation Specialists
If you’re driving digital transformation or customer engagement initiatives, this session is designed to help you uncover actionable insights and real-world strategies.
Save Your Spot Today
Don’t miss this opportunity to explore how AI innovation in Dynamics 365 Customer Service can redefine your customer engagement strategy.
Join our webinar on 25 November (11h00 – 12h00 SAST) to unlock powerful insights and solutions that drive growth and efficiency.
Hosted by 4Sight Dynamics Africa
Empowering Africa’s digital transformation through Microsoft Business Applications.